OEM products are developed products and their functions, module information, and firmware information cannot be modified. If you need to modify a function or firmware information of an OEM product, use the account to which the OEM product belongs to submit a ticket for changing the product status to Developing. To submit a ticket, perform the following operations: Use the account to which the OEM product belongs to log in to the Tuya IoT Platform. Click Tech Support in the top right corner. On the Technical ticket page, click Create. After evaluating the ticket and risks, Tuya will change the product status within two workdays.

The ticket template is as follows:

Title: Apply to Change the Product (PID) Status

Content:

PID: xxx

Product name: xxx

Target status: Developing

Reasons for change: xxxx

Shipments: xxxx

Account contact: xxx

Contact information: xxx

After the product status is changed to Developing, you can click Submit in the Custom Requirements section on the product page of the Tuya IoT Platform to submit your customization requirements. After the manufacturer evaluates and confirms your customization requirements, you and the manufacturer can modify the corresponding function and firmware information.