Why does our smart WiFi central surveillance camera go offline?

 zhangwo's mission is to enable everyone to enjoy a safe family life. One of its requirements is a stable Internet connection.

Please note that when your smart security pan tilt camera is connected to WiFi, its signal may not always be evenly distributed and constant. In addition, your Internet stability depends on the Internet service provider you use. In this article, you will learn about connection issues and troubleshooting tips for pan tilt smart cameras:

1. Types of connection issues

2. Status labels in real-time sources

3. General tips for improving connectivity

4. Platform specific prompts (Android/iOS)

error code

When your 360 ° panoramic camera is offline, you may see the following error code:

7006: During the live broadcast, the intelligent 4G outdoor camera was disconnected.

7007: When the night vision full color pan tilt intelligent WiFi camera is not online and cannot be connected.

7009: The current battery is low and may go offline.

7010: Failed to wake up the solar 4G full-color night vision camera.

During the live broadcast, the outdoor WiFi camera was disconnected.

When the outdoor WiFi camera is not online and cannot be connected.

The outdoor WiFi camera is currently low on battery and may go offline.

Failed to wake up the outdoor solar pan tilt monitoring camera.

Types of connection issues

If your outdoor solar pan tilt monitoring camera is offline or you see the above error code, the following are common reasons that may cause offline issues:

Outdoor solar pan tilt monitoring camera equipment has poor signal or unstable connection

Disturbance from system notifications, automatic operating system updates, or power-saving features on mobile phones

The outdoor solar pan tilt monitoring camera equipment is out of power

Status labels in real-time sources

Here are some tips for checking the connection between outdoor solar pan tilt monitoring cameras and viewer devices. You will see some status labels in the upper right corner of the real-time source of the outdoor solar pan tilt monitoring camera. Please refer to the following text for the meaning of each status label.

Reconnect

The camera device is attempting to reconnect to the network. Please check your network stability.

No network

The central monitoring WiFi camera is not connected to the Internet. Please check your connection.

on-line

The camera device is online and ready!

General tips for solving connection problems

Restart your application from time to time

Set up a more stable network environment for your 4G card's wireless WiFi central monitoring camera

Do not attempt to run applications in the background

(Do not press the back button, home button, or power button after opening the application)