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Home » News » Industry Information » How does Tuya classify customer data?

How does Tuya classify customer data?

Views: 345634     Author: Site Editor     Publish Time: 2023-07-09      Origin: Site

Tuya provides data storage and processing services to its customers through cloud service providers. When a customer or end-user transfers data to Tuya, Tuya bears the responsibility to securely store and process these data. By explaining abstractly, Tuya creates an independent account for each customer. Accounts are logically isolated from each other, and the access control mechanism permits customers to only access/manage data under their possession as well as access to public underlying data. Tuya divides customer data into two categories: Tuya Developer Platform data and customer detail data customer data in detail. Tuya Developer Platform data: After registering an account on the Tuya Developer Platform, customers can view the data created or managed under their account. For example, the user name, phone number, and email address, etc. in the account repository; device details, user feedback, product services provided to end-users under device statistics. Under such circumstances, customers can only access their personal data and service data statistics under the contracted service, which are managed independently through their Tuya Developer Platform accounts. Display of any raw personal data related to a customer or detail data related to products or services in the public area of the Tuya Developer Platform is strictly banned. Customer detail data in detail: All personal data (for example, phone numbers, email addresses, IP addresses, etc.), audio streaming files like recordings, video, or images generated by a customer or end-user who voluntarily transfers such data to Tuya for the purpose of using products or services, and any calculations derived from such content by the customer or end-user in connection with the use of products or services provided by Tuya. Tuya stores all itemized data generated from such product and service interactions in the database of cloud service providers, either alone or in combination with other data, data that identifies an individual or various data that reflect the activities of a particular individual. At this point, Tuya shall secure customer data under this section using technical and organizational security measures. For details of data collection and use, please see the Tuya Terms of Use and the Tuya Privacy Policy.

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