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Home » News » Industry Information » What should I do if there is no data in the video recording of the device?

What should I do if there is no data in the video recording of the device?

Views: 67856 Author: Site Editor Publish Time: 2023-07-30 Origin: Site

Dear user. Data may be unavailable under the following conditions:

You have just purchased the cloud storage service. In this case, it is normal if there is no data.
The SD card in your device is not in FAT 32 format and cannot store data in the SD card.
You are using an SD card to store videos, and you have selected Event recording mode, but you have turned off the camera's motion detection function, so the camera will not record events.
Your device is offline. Offline devices cannot upload data to the cloud or record.
Your device is damaged and cannot upload data to the cloud. In this case, contact the device supplier to repair your device.
Please check whether your login account is the account that was bound when purchasing cloud storage. To use a camera that has purchased cloud storage, you must log in to the account when purchasing cloud storage and bind the corresponding camera.
If you replace a new account with a camera that has purchased cloud storage, you have to purchase cloud storage for the new account again.
If you have purchased more than one camera, you need to purchase a cloud storage service for each camera before it can be used normally

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