Views: 76576 Author: Site Editor Publish Time: 2024-06-10 Origin: Site
Please carefully read the product manual before network configuration to confirm that our app is the recommended app mentioned in the manual.
Check if the device is powered on and connected to the internet through the router. Also, ensure that the device is in the correct pairing state. For detailed instructions.
Confirm if the entered Wi-Fi password is correct. Pay attention to any spaces or uppercase/lowercase letters in the Wi-Fi account or password.
Make sure that your phone is using the 2.4GHz Wi-Fi frequency to add the device. Check if the 2.4GHz frequency and the 5GHz frequency share the same Wi-Fi account. If they do, it is recommended to modify them to different accounts and change to the 2.4GHz frequency during network configuration.
Ensure that the router has DHCP service enabled.
If your device is a Wi-Fi device, please use the "Manual Add" method for adding. The "Auto-discovery" method may not work for your Wi-Fi device.
If you are using iOS 14 or above, make sure you have granted the app local network access and wireless data permission.
If you receive a prompt during the binding process indicating that the device is already bound to another account, please follow the on-screen instructions to unbind the device and then add it again.
If the network is functioning properly but the device fails to connect, please check if the router is overloaded. You can try turning off the Wi-Fi function of a device to free up channels and reconfigure.
If your router has wireless MAC address filtering enabled, you can try removing the device from the router's MAC filtering list to ensure that the router is not blocking the device from connecting or disable MAC address filtering.
Use a professional brand router. If the router is provided by your internet service provider, compatibility issues may arise due to certain functionalities imposed by the provider.
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